The end goal for a business is growth. It requires the support of stakeholders with the business owners and investors.
If a business can keep employees happy, it can predict a good relationship with suppliers. Together, the good employee-supplier relationship leads to great outcomes for customers. In turn, an effective relationship between these three stakeholders drives results for investors at the end of the queue.
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An outcome is “a change in human behaviour that drives business results.” Outcomes have nothing to do with making ‘stuff’ – though they’re something created by making the right stuff.
Outcomes are the changes in the customer, user, employee behaviour that lead to good ...
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