Mapping KPIs

The relationship between KPIs should be mapped in a cause-and-effect diagram to understand how one KPI impacts another. It requires as little as a whiteboard and a pen.

Choose an end goal and write it on the right-hand side of the board, e.g. for a company to invest funds in its subsidiary. Then, working from right to left, consider what would create this outcome, e.g. profit, return on capital employed, net cashflow.