Learn more about strategy with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Three keys to strategic thinking
- The ability to throw out predictive models. Strategy must be constantly renewed. You must have an open mind to address situations as they arise, redirect and tackle uncertainty.
- The ability to ask questions. In strategic thinking, questions are much more important than answers.
- The ability to identify the key points. Knowing what the crucial factors are is absolutely fundamental; for more precise monitoring and redirection as necessary.
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Characteristics
- You know where you want to go. There must be a clearly defined objective or purpose.
- You know where you are at. You have the capacity to define what the current situation is, and how far away the goal is.
- You know how to define the pa...
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Exercises to develop strategic thinking
- Doing something totally different. The idea here is that you decide to do some activity that you’ve never done before.
- Role play. You think of a person you admire and try to think how they think. Then, throughout the day, you behave as if you were th...
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What is strategic thinking?
Strategic thinking is defined as approaching today from the perspective of the future. It is an approach aimed at anticipating the long-term effects of our actions. It is a creative, long-term vision geared to the achievement of specific objectives.
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Strategic thinking is learned through practice
You can’t learn strategic thinking from reading a how-to manual. Instead, people compare it to walking, swimming or riding a bicycle. It isn’t theoretical; it is learned through practice.
To think strategically, you need a dose of realism, a capacity for reflection , and an...
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