Learn more about strategy with this collection
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The importance of empathy in customer success
The impact of customer success on business growth
Exercises to develop strategic thinking
- Doing something totally different. The idea here is that you decide to do some activity that you’ve never done before.
- Role play. You think of a person you admire and try to think how they think. Then, throughout the day, you behave as if you were that person. At the end of the day, you describe what you discovered.
- Crazy questions. Every day try to ask a question about something unusual. It shouldn’t be a question to get information but rather one that invites analysis. Example: "why are eyes round?"
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Characteristics
- You know where you want to go. There must be a clearly defined objective or purpose.
- You know where you are at. You have the capacity to define what the current situation is, and how far away the goal is.
- You know how to define the pa...
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Three keys to strategic thinking
- The ability to throw out predictive models. Strategy must be constantly renewed. You must have an open mind to address situations as they arise, redirect and tackle uncertainty.
- The ability to ask questions. In strategic thinking, questions are much ...
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Strategic thinking is learned through practice
You can’t learn strategic thinking from reading a how-to manual. Instead, people compare it to walking, swimming or riding a bicycle. It isn’t theoretical; it is learned through practice.
To think strategically, you need a dose of realism, a capacity for reflection , and an...
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What is strategic thinking?
Strategic thinking is defined as approaching today from the perspective of the future. It is an approach aimed at anticipating the long-term effects of our actions. It is a creative, long-term vision geared to the achievement of specific objectives.
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