As a CS Ops professional, you must be permanently poised to listen and learn from your customers and team.
That includes reading people in every situation. You must be able to understand them through a compassionate perspective and act accordingly on the insight provided, even when you don’t have direct contact with customers.
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Listening is the other half of communication and is overlooked most of the time.
The true benefit of listening is not for the speaker but for the listener.
Being able to listen and understand to other people and their ideas and implementing those to our own is...
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