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How to beat procrastination
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The Asset of Listening
As a CS Ops professional, you must be permanently poised to listen and learn from your customers and team.
That includes reading people in every situation. You must be able to understand them through a compassionate perspective and act accordingly on the insight provided, even when you don’t have direct contact with customers.
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72 reads
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Communication
The ability to distill data and make process recommendations will test the communication skills of even the most eloquent leaders.
- Support is a part of the communication loop. Aligning with the Support team guides the resolution of major cases that keep customers sat...
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90 reads
Passion
Passion is a critical word in the description of a CS Ops Professional.
- First, passion for being in the trenches. They must be willing to roll up their sleeves, dig into complex operations, and “get their hands dirty.” If you aren’t ready to do that, then this may not...
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67 reads
Leadership
A CS Ops leader not only establishes team structure but also helps create a tier system for existing customers with a CS leader.
- The CS team structure has a lasting impact on your customer base. Sometimes, CSMs do not possess the skills or personality traits to be assigned to a partic...
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84 reads
Systems and Data
The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.
Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role wi...
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174 reads
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Importance Of Listening
Listening is the other half of communication and is overlooked most of the time.
The true benefit of listening is not for the speaker but for the listener.
Being able to listen and understand to other people and their ideas and implementing those to our own is...
Be assertive and compassionate
Being assertive means saying how you feel and what you need but not hurting your parents. This includes maintaining eye contact, a sense of calm, being open to having a conversation, actively listening, monitoring your tone, an upright posture, a...
Upon finishing the book
When you have more questions than answers, ask yourself:
- What are these questions?
- Would you like to direct your questions to a particular character?
- Are they questions that you may be able to answer by reading more about the author's life and works...
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