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The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.
Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role will be understanding and organizing the revealed data.
The next step is to use the data produced by the system to tell a story not only about your customers but also about your product and your company.
The ability to distill data and make process recommendations will test the communication skills of even the most eloquent leaders.
As a CS Ops professional, you must be permanently poised to listen and learn from your customers and team.
That includes reading people in every situation. You must be able to understand them through a compassionate perspective and act accordingly on the insight provided, even when you don’t have direct contact with customers.
A CS Ops leader not only establishes team structure but also helps create a tier system for existing customers with a CS leader.
Passion is a critical word in the description of a CS Ops Professional.
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