Leadership

A CS Ops leader not only establishes team structure but also helps create a tier system for existing customers with a CS leader. 

• The CS team structure has a lasting impact on your customer base. Sometimes, CSMs do not possess the skills or personality traits to be assigned to a particular segment. 
• A CS Ops manager must know the CS team well enough to help manage account assignments, workload balancing, and headcount forecasts when there is impending growth and scale.