As a CS Ops professional, you must be permanently poised to listen and learn from your customers and team. 

That includes reading people in every situation. You must be able to understand them through a compassionate perspective and act accordingly on the insight provided, ...

Passion is a critical word in the description of a CS Ops Professional. 

• First, passion for being in the trenches. They must be willing to roll up their sleeves, dig into complex operations, and “get their hands dirty.” If you aren’t ready to do that, then this may not...

The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.

Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role wi...