Create the Customer-Focus Mindset
- The desire to take care of people: A customer-focused mindset includes the desire to serve.
- Being in the moment: This is realizing when you are delivering a positive service experience.
- Know where the line in the sand is: An environment that fosters a customer focus mindset empowers people to do what is necessary to take care of the customer — without crossing the line.
- Always learning: The best of the best are continuous learners.
- Recognizing the Awesome Responsibility: This one person represents your brand and all their fellow employees.
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