1. It’s not just about UX. It’s also about customer experience

Technical issues are the number one reason why apps get deleted, so make sure you understand customer experience (CX) through all phases of the product life cycle. CX is the sum of the user’s interaction with the app or product, starting at the consideration stage and moving through support, upgrades, and eventual replacement or removal from use. Think about the interactions with your customer during each of these phases—before, during, and after they use your products.