Protecting Your Time

As caring and excellent problem solvers, it’s natural for CSMs to get pulled in many directions from special projects to technical issues, and even sometimes new customer conversations on top of their daily responsibilities. While probably driven to say “yes” to everything to be an asset and team player — the skill of protecting one’s time ultimately will serve the CSM and the colleagues or clients more so than just always getting a “yes” to every request. 

You need to protect your time both with your colleagues and client requests with the ultimate goal of serving them better.