Gather customer reactions - Deepstash

Gather customer reactions

When it’s time to showcase your prototype to customers, you’ll want them to react naturally and honestly to what they believe is a finished product or service. Such reactions are solid gold, but feedback is not. 

If the illusion of a real product is broken, customers switch into feedback mode. They’ll try to be helpful and think up suggestions instead of providing genuine reactions.

In the real world, your product will stand alone—people will find it, evaluate it, and use it without you there to guide them. Give them nudges, but don’t tell them exactly what to do. Seeing where customers struggle and where they succeed is useful.

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The prototype mindset

The prototype mindset

Prototyping is all about creating an illusion. To prototype your solution, you’ll need a temporary change of philosophy: from perfect to just enough, from long-term quality to temporary simulation. This is the “prototype mindset,” and it’s made up of four simple principles:

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