Creating the right decision-making framework for your support team

... based on the level of importance, and the level of team involvement:

• Open to team suggestions decisions: For these, open the question to the team (Slack conversations, surveys, or team meetings) to get feedback and ideas.
• Multiple-choice decisions: Leadership asks for input on a few options via polls in Slack or Google Forms. 
• Reversible decisions: In these situations, the team trials the proposed solution gives feedback, and you have the opportunity to address issues or reverse back to the previous state if needed.
• Executive, strategic decisions: These decisions aren’t open for discussion. In cases like these, explaining the “why” behind the decision is key, so communication is our main priority.