Biggest Scaling Challenges
- Scaling Shifts Your Team’s Focus: more customers means more bugs. And more bugs means less time for our team to work on everything else.
- Scaling Is Expensive: as the number of customers you’re supporting rises, so do your costs.
- Scaling Amplifies Everything: As you grow, the feedback that you get from our customers goes farther and farther. The network effect of having lots of happy customers is incredibly valuable, as it helps you reach more and more new customers. But that reach isn’t all roses. Just as it amplifies the good, scaling amplifies the bad.
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
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