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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Pace Yourself
It’s important that your variable should be set to achievable goals. Hitting 100% should not be out of the question yet still challenging. Be sure to work directly with your manager to strategize on exactly how you will hit the goal. In order to not be overwhelmed by your goals, it can help to break them down into small chunks. Think days, weeks, or months at a time. Over time you will gain a better understanding of seasonality and what you are capable of under pressure.
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A Compensation Calc
Your end results and payout should not be a mystery to you. If your manager doesn’t provide one for you, build out a compensation calculator in excel or sheets where you can input your performance and calculate the outcome of all your hard work. Tying your variable compensation achievements to ta...
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Understand How Your Pay Is Calculated
In order for you to be as strategic as possible, it is important you have full comprehension of your variable. Don’t hesitate to ask lots of questions and revisit your goals frequently during the month or quarter. If something isn’t crystal clear, be sure to communicate that to your manager. It d...
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Variable Compensation for Customer Success Managers
Variable compensation is defined as a portion of compensation that is determined by employee performance. Variable compensation is in addition to your base salary, which is the standard pay that you receive regardless of performance. While variable compensation may not be across all success roles...
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Setting Goals
- Focus on one domain at a time.
- Write down your goals. This makes you more likely to take action.
- Goals should be SMART: specific, measurable, attainable, realistic and time -bound.
- Set a combination of immediate, short term (days to weeks), medium term (weeks to month...
Buddy Up
Find other people to think with and bounce ideas back and forth.
If you’re a manager, buddy with someone who reports to you: teammates who don’t often get the chance to strategize will be energized by the opportunity. This way, your teammates will feel ownership over the conclusions ...
Write Your Personal Goals
... using the SMART criteria:
- Specific: make your goals clear and well-defined.
- Measurable: avoid any abstract notions – you should be able to tick “done” any goal you set as well as any step it involves
- Achievable: Make sure you have enough time ...
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