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Creating A Culture Of Learning

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Creating A Culture Of Learning

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The power of observation

The power of observation

Observing and chatting with colleagues helps us gain valuable knowledge. Employers recognize how important it is to enable workers to learn from each other, on an ongoing, informal basis.

Popular learning models have tended to suggest that 20% of our learning about a job comes from observing others, although newer research suggests that figure could be even higher. 

Of course, everyone needs formalized training when they join a team, on things like software or legal processes. But there are also the less obvious things to learn, like how do you fix that error message that pops up all the time? Who is the most helpful person in the IT team? Is it OK to wander over to the marketing team for a chat? Why do we work with this company but not that one?

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Why intentionality matters

The truth is once you’re in a physical place, osmosis tends to happen because you’re sitting near someone. Organizations may need to work harder to ensure their employees do continue to learn from each other. 

  • One solution is to leave less learning to chance You can’t ...

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Putting an end to the “happenstance” of learning

This means building a system that really thinks about what knowledge each worker needs for the job they’re doing, who they need to spend time with to gain it, and how that knowledge can be shared even more widely, so everyone benefits – wherever they are working.

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Osmosis learning in the post-pandemic workplace

As we emerge from the pandemic and begin to adjust to how workplaces have changed, whether by embracing different forms of hybrid or allowing far more staff to work remotely, we will of course depend more on technology to interact with our colleagues.

Recent technological developments have ...

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LYNDA GRATTON

An office isn’t really a physical location, it’s a place of connectivity.

LYNDA GRATTON

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