Utilize Your Self-Reflection

Self-reflection is even more critical during a crisis. Even in easy times, we have a tendency to want to move quickly, lest all of our decisions and responsibilities start to pile up.

In a crisis, this tendency gets much worse. But this confuses activity with productivity. It is far better to do less, but to be intentional and strategic about how those things are done—especially when time is tight and the stakes are high.

Any communication should be honest and empathetic.

If the employees are insecure about their jobs, don’t promise people that there will never, ever be layoffs, or that their job is theirs for life. These promises are nearly impossible for most organizations to keep. Instea...