Learn more about career with this collection
Mindfulness
Prioritization
Personal growth and development
Create a comfortable environment
Make an initial impression when conducting the perfect interview. You can start this by getting acquainted first, and then you can make small talk with your customers for a while and then continue with a question and answer session. When you can successfully create a comfortable atmosphere, they will automatically open, and indeed, you can obtain a lot of insight.
Try to get answers to the following questions when conducting customer interviews:
- Who are your customers?
- What are their habits?
- When do they need your product?
- Where do they need it?
- Why do they need your product?
20
62 reads
MORE IDEAS ON THIS
Don’t talk about your own opinions
The Customer should be the one who talks more than you. Suppose you give your opinion during a customer interview. In that case, it is equivalent to basing your discussion, the Customer is not focused on the problem they are facing, and they don’t need your opinion.
16
68 reads
Don’t talk about your solution
The main focus is to find out what problems the Customer faces, not when you sell your solution or product. You want to get objective answers and won’t get if you’re trying to sell a solution or product.
Usually, customers don’t know what they need, but they can’t hide wha...
18
92 reads
The voice of the customer
Gathering customer feedback is an excellent first step towards customer-centricity. The feedback obtained is then converted into a strategy that the Product Manager must share with the team or the entire organization. This is commonly referred to as the Voice of the Custo...
16
187 reads
CURATED FROM
IDEAS CURATED BY
Related collections
Other curated ideas on this topic:
Onboarding Metrics
When new customers begin using your product, they are not completely convinced until they start realising the value from it. Onboarding is not just about getting your customer familiar with the product.
It is also about hand-holding the customer in the initial usage which fits right in the...
Don’t talk about your solution
The main focus is to find out what problems the Customer faces, not when you sell your solution or product. You want to get objective answers and won’t get if you’re trying to sell a solution or product.
Usually, customers don’t know what they need, but they can’t hide wha...
No Tech Support is a Business Nightmare
You successfully launched your new product to the market and after a week customers are calling because they are having issues with it.
Who do you gonna call?
Ghostbusters?
Nah, technical support can give you peace of mind whenever this kind of call rings your hotline.
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates