The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.

Today, t...

Dealing with problems from customers is a very stressful experience, so it is important to take time off to calm yourself afterwards. Remind yourself that not all customers are that way and cheer up, especially if you’re able to resolve the situation as expected.

Remember to follow up on t...

What it really means is that the customer is important and has to be treated specially- like a king . This is essential in keeping customers because they are now equipped with a very powerful weapon; social media, and can easily either boost or destroy your business in a single post.

So, ho...

Always listen before you act

Everyone likes to be heard and understood and customers love this even more. Patience in listening, even to the silliest of complaints, can go a long way to improve your customer service experience.

If a customer’s complaints are ...

When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Look out for quick and simple solutions.

If an issue cannot be resolved immediately, explain the...