Tackle any situation immediately
When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Look out for quick and simple solutions.
If an issue cannot be resolved immediately, explain the situation to your client as clearly as possible and assure them that it will be resolved in due time and possibly give a specific time or date to calm them down. If they are still not satisfied, you might want to ask them what they think would be the ideal situation and work with that if you can.
7
25 reads
CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
“
The idea is part of this collection:
Learn more about personaldevelopment with this collection
Why happiness is the ultimate goal
The importance of creating value
How to create wealth in the modern era
Related collections
Similar ideas to Tackle any situation immediately
Know when to end it
There may be times when you can't solve a technical problem, and you simply need to end your meeting.
In this case, apologise for the situation that is out of your control and explain that you will email everyone to reschedule once the issue is resolved. If it can't be res...
Take action immediately
- browse the inbox for emails that can be immediately deleted (spam or promotional emails). Then select messages that don’t require a response and delete or archive them.
- Don’t let important emails sit in your inbox for days. Unless you’re on vacation, respond within 48 ...
The Never Ending Wrong Person Trail
If you don't get the centre of the Square right, then you are most likely wasting your time and not doing your self any favours.
This 'never ending wrong person' trail is VERY COMMON.
If someone has ...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates