Tackle any situation immediately
When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Look out for quick and simple solutions.
If an issue cannot be resolved immediately, explain the situation to your client as clearly as possible and assure them that it will be resolved in due time and possibly give a specific time or date to calm them down. If they are still not satisfied, you might want to ask them what they think would be the ideal situation and work with that if you can.
7
25 reads
CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
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