Empathy is essential. Pay attention to them, Hear them! You should take their perspective to understand it fully. Use this empathy to create a bond between two parties. Identity the common aspects of the problem & make them take it your way.

#1 'Tactical' Empathy

It's very simple yet very effective skill. It's just repeating selected words from sentence in a specific tone. And by this people will explain further or will feel listened to. Use this so they will feel listened and will like you!

#2 Mirroring

First understand, it's not a war it's a truce. Both sides are faced by different aspects of the same problem.

3 Skills To Nail Every Negotiation

It's a key technique. You label what they say with an emotion. If they say "damn, why it's so cloudy" you could say, "looks like you're sad" this is labelling, to take the emotion and information out.

#3 Labelling 

This helped me to make a firm impression...

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

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Personal Development

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Leadership & Management

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California's Marshall School of Business, Georgetown University's McDonough School of Business, Harvard University, MIT's Sloan School of Management, and Northwestern University's Kellogg School of Management, among others.

Chris Voss

Tahl Raz is an accomplished writer whose work has resonated with readers around the world. Tahl Raz has published several books that explore a range of topics, from fiction to nonfiction, and has received critical acclaim for the ability to weave compelling narratives. Tahl Raz's writing style is known for its depth and authenticity, and has earned quite a loyal following of readers.

#1 'Tactical' Empathy

#2 Mirroring

3 Skills To Nail Every Negotiation

#3 Labelling

Never Split the Difference

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1.d. ACTION PLAN: Tactical Empathy

Developing empathy skills

Read between the lines