Empathy is essential. Pay attention to them, Hear them! You should take their perspective to understand it fully. Use this empathy to create a bond between two parties. Identity the common aspects of the problem & make them take it your way.
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While managers understand empathy, they are unsure how to use it as a managers tool.
How to build empathy:
Whenever you deal with difficult people, take into account two aspects: you should not let their actions affect your life in a negative way and you may want to try first to understand them, rather than just to judge them.
After all, they might be fighting a battle you know nothing a...
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