Empathy is essential. Pay attention to them, Hear them! You should take their perspective to understand it fully. Use this empathy to create a bond between two parties. Identity the common aspects of the problem & make them take it your way.
MORE IDEAS FROM THE BOOK
First understand, it's not a war it's a truce. Both sides are faced by different aspects of the same problem.
It's a key technique. You label what they say with an emotion. If they say "damn, why it's so cloudy" you could say, "looks like you're sad" this is labelling, to take the emotion and information out.
It's very simple yet very effective skill. It's just repeating selected words from sentence in a specific tone. And by this people will explain further or will feel listened to. Use this so they will feel listened and will like you!
It happens when people respond differently to the same choice depending on how it is framed.
People place greater value on moving from 90 percent to 100 percent—high probability to certainty—than from 45 percent to 55 percent, even though they’re both ten percentage points.
Lots of dating apps and websites claim to be able to use data to sort through profiles for better matches. But scientists and journalists can't investigate their claims, as the algorithms are the intellectual property of these companies and not publicly available.
This encouraged scientists to make their own app and examine predictors of attraction.
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