Learn more about business with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Publicize wins from your entry to mid-level employees, both internally and externally. When you treat employees well it usually influences public opinion more than any other action.
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Never oversell what you can offer or do to your customers. It's important to be candid about your abilities and limitations.
Around 81% of consumers stated that they trust the brand to do what is right.
3
47 reads
Publish genuine and heart-felt reviews on your website and social media. Censoring the bad reviews will only make matters worse.
79% of consumers rely their decision on user-generated content before making any purchasing decisions.
3
41 reads
Mistakes with a product or service should be apologized for along with ways to improve. Consumers are often influenced by what top leaders at a company communicate.
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50 reads
As a business, you should overtly display and discuss values and promote partners. Many consumers purchase from companies and businesses that share their own values.
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49 reads
Give customers a chance to be heard by requesting feedback after key interactions. When prompted through e-mail, customers are more likely to leave a review after a positive experience.
3
48 reads
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Joy is more consistent and is cultivated internally. It comes when you make peace with who you are, why you are and how you are, whereas happiness tends to be externally triggered and is based on other people, things, places, thoughts and events.
One way to measure psychological safety in your organization is through employee surveys. Consider asking questions that measure employees' perceptions of psychological safety both at work and within their team.
When reviewing your results, focus your data analysis at ...
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