Six Ways to Maintain Customer Trust - Deepstash
Six Ways to Maintain Customer Trust

Six Ways to Maintain Customer Trust

Curated from: marketingprofs.com

Ideas, facts & insights covering these topics:

6 ideas

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271 reads

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Be Transparent

Be Transparent

Never oversell what you can offer or do to your customers. It's important to be candid about your abilities and limitations.

Around 81% of consumers stated that they trust the brand to do what is right.

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48 reads

Display Reviews

Publish genuine and heart-felt reviews on your website and social media. Censoring the bad reviews will only make matters worse.

79% of consumers rely their decision on user-generated content before making any purchasing decisions.

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41 reads

Share Core Values

Share Core Values

As a business, you should overtly display and discuss values and promote partners. Many consumers purchase from companies and businesses that share their own values.

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50 reads

Treat Employees Well

Publicize wins from your entry to mid-level employees, both internally and externally. When you treat employees well it usually influences public opinion more than any other action.

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34 reads

Take Accountability

Take Accountability

Mistakes with a product or service should be apologized for along with ways to improve. Consumers are often influenced by what top leaders at a company communicate.

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50 reads

Request Feedback

Give customers a chance to be heard by requesting feedback after key interactions. When prompted through e-mail, customers are more likely to leave a review after a positive experience.

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48 reads

IDEAS CURATED BY

melissamartinez

Passenger transport manager

Melissa Martinez's ideas are part of this journey:

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