Six Ways to Maintain Customer Trust - Deepstash
Be Transparent

Never oversell what you can offer or do to your customers. It's important to be candid about your abilities and limitations.

Around 81% of consumers stated that they trust the brand to ...

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Six Ways to Maintain Customer Trust

marketingprofs.com

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Publish genuine and heart-felt reviews on your website and social media. Censoring the bad reviews will only make matters worse.

79% of consumers rely their decision on user-generated conten...

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Share Core Values

As a business, you should overtly display and discuss values and promote partners. Many consumers purchase from companies and businesses that share their own values.

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Publicize wins from your entry to mid-level employees, both internally and externally. When you treat employees well it usually influences public opinion more than any other action.

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Take Accountability

Mistakes with a product or service should be apologized for along with ways to improve. Consumers are often influenced by what top leaders at a company communicate.

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Give customers a chance to be heard by requesting feedback after key interactions. When prompted through e-mail, customers are more likely to leave a review after a positive experience.

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