The pandemic unleashed unprecedented levels of change

Organizations have implemented changes that once felt impossibly far off:

• Working from home: While the pandemic upended many jobs that could be done only in person, managers learned that many other roles could be done very effectively from home.
• Teaching online: Schools shifted very quickly from in-person to remote or hybrid learning. 
• Remote health care: Doctors pivoted quickly to remote appointments. As is usual for many innovations, those who were already doing some work virtually, such as psychologists, made the transition more easily than those who had never done so.