Workflow documentation is the roadmap to completing essential tasks at your organization. When done correctly, this documentation can be handed off to another individual at your organization, and they can complete the task completely independently.
Rather than a static guide, workflow documentation is a living, breathing record that allows you to track your progress and improve your processes. While software can help you create workflow documentation, you can use anything from a checklist to a whiteboard to make this record.
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Workflow analysis has 3 goals:
When you start analyzing your workflows, you need to consider the business process, the data attached to it, timeframe, and frequency.
Automation in business can significantly reduce delays in data processing and workflow because of human error. The business process automation (BPA) approach can result in cost reduction and simplified procedures.
However, automation solutions can impact employees. Therefore, successful companies attempt to balance retaining employees and smart automation deployment that can boost efficiency, employee productivity, and customer satisfaction.
A lack of clarity can lead to issues in hybrid teams; if employees don’t know who is responsible for what or what’s expected of them, both individually and as a team, it can cause conflict.
So, if you want to better manage conflict on your team, make sure you’re setting crystal clear expectations from the get-go—particularly if your team is still adjusting to working in a hybrid environment.
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