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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Emotions are attention magnets
The key for the unhappy leader is to convey their feelings of discontent in ways that will evoke an emotional reaction in their employees, capturing their attention and heightening “the immediate pressures of reality.”
But it’s essential to evoke the right response–not just any feelings will do.
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236 reads
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The power of strategic vulnerability
This is where a leader’s ability to say, “I’m disappointed” can be so powerful.
- It evokes an emotional response in employees, capturing their attention, and mobilizing them to take action.
- But it does not convey anger or generate distress, ma...
16
141 reads
Not all emotions are created equal
Competent leaders appreciate the importance of emotion regulation and rather than simply get upset or angry with employees they might convey their impatience or frustration. Those are legitimate reactions, but they’re often less effective than disappointment.
The frustrated or impat...
14
162 reads
CURATED FROM
This word is especially effective when you need to give critical feedback
fastcompany.com
3 ideas
·539 reads
CURATED BY
Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.
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Art appeals to our emotions
A large part of the appeal of art is emotional - some artists want to evoke strong reactions such as awe, anger, disgust, etc.
Knowing that an artist may deliberately evoke an emotional response, take a moment and question your immediate reaction. If a wor...
The power of strategic vulnerability
This is where a leader’s ability to say, “I’m disappointed” can be so powerful.
- It evokes an emotional response in employees, capturing their attention, and mobilizing them to take action.
- But it does not convey anger or generate distress, ma...
Label your emotions
Most people have an aversion to talking about or showing their feelings. As a result, many people have become quite distanced from their feelings, which makes it hard for them to even recognize how they're feeling in any given moment
Spend a few minutes every day acknowledging your emotion...
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