Many small businesses operate with no laid down rules and operational procedures. Onboarding a new client, hiring new staff, customer relations, finding new customers. All these activities carried out without a plan will result in very low success rates. Making decisions on a whim can be very ri...

Building businesses that last requires consistency. It is important to have a set of laid down procedures that guide business activities and can be passed down for generations. Consistently following these procedures will expose loopholes in the system that can be resolved to improve the processe...

Thoroughly detailing the steps to drive results from each activity helps you to provide information at every stage to both the client and the team. At each stage, the documented process details what needs to be done such that anyone trained to understand this document can take it up and still get...

Knowing and predicting what happens at each stage in the process means less time spent on decision making which gives room to increase productivity at each stage as you have an increased capacity to take on more clients.