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Unlearn: Let Go of Past Success to Achieve Extraordinary Results
by Barry O'Reilly
9 ideas
·52.1K reads
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The idea is part of this collection:
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The importance of perseverance
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It is essential to identify the employee's strengths, weaknesses, and potential trouble areas to give an idea of how to provide positive and critical feedback, and to what extent.
Don't think you can continue to relate to your customer. Instead, make a list of the outcomes you want, then make a guess what will get you there based on data and research.
Use the SPADE framework, developed by Gokul Rajaram, when you face difficulty in decision making:
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