Shut down outside distractions

Shut down outside distractions

A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.

This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.

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How to Become a Master Communicator by Following This One Rule

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Be the last to speak

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours. 

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Peter Drucker
“The most important thing in communication is to hear what isn’t being said." 

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Make sure you hear quiet voices

Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting. 

Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.

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Mind your body language

7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.

When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.

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How to Ask the Right Question
  • Avoid asking rhetorical questions.
  • Ask friendly, clarifying questions.
  • Don’t put the listener on the spot.
  • Ask open-ended questions.
  • Thank the person for their response.
  • Avoid tension, as it may lead to poor answers.
  • Avoid being too direct.
  • Be a willing listener.

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Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a conflict develops between two teams, improve interdepartmental communication.
  • If you have a conflict with one of your employees, address it head-on and in private.  

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Top Characteristics of a Great Networker
  1. Good listener.
  2. Positive attitude: it makes people want to cooperate and associate with you.
  3. Collaborative to serve others. 
  4. Sincere and authentic.
  5.  Follows up.
  6. Trustworthy.
  7. Approachable.

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