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How to Become a Master Communicator by Following This One Rule
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Be the last to speak
This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.
As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours.
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Shut down outside distractions
A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.
This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.
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Mind your body language
7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.
When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.
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Peter Drucker
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Make sure you hear quiet voices
Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting.
Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.
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SIMILAR ARTICLES & IDEAS:
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How to Ask the Right Question
- Avoid asking rhetorical questions.
- Ask friendly, clarifying questions.
- Don’t put the listener on the spot.
- Ask open-ended questions.
To communicate well
... ask the right question and ask it at the right time.
The wrong question is almost guaranteed to generate the wrong answer. The right question asked at the wrong time -- in the wrong context, while there are pressing distractions, asked of the wrong person -- is equally useless.
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Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a ...
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
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Resilience
It's the skill that enables us to recover quickly from difficulties. It means adapting well in the face of trauma, tragedy or significant stress.
We build our resilience by learni...
Build a circle of trust
The primary factor in resilience is having supportive relationships, inside and outside the family.
Close friends, family and loved ones represent our social support; they encourage and motivate us, and let us know that we aren’t alone.
Reframe stressful situations
The way we view a potentially stressful situation can either make the crisis worse in our mind or minimize it.
Reframing things in a more positive way can alter our perceptions and relieve our stressful feelings.