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How to Become a Master Communicator by Following This One Rule

Make sure you hear quiet voices

Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting. 

Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.

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IDEA EXTRACTED FROM:

How to Become a Master Communicator by Following This One Rule

How to Become a Master Communicator by Following This One Rule

https://www.entrepreneur.com/article/329464

entrepreneur.com

5

Key Ideas

Be the last to speak

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours. 

Shut down outside distractions

A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.

This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.

Mind your body language

7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.

When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.

Peter Drucker

Peter Drucker

“The most important thing in communication is to hear what isn’t being said." 

Make sure you hear quiet voices

Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting. 

Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.

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To communicate well

... ask the right question and ask it at the right time. 

The wrong question is almost guaranteed to generate the wrong answer. The right question asked at the wrong time -- in th...

How to Ask the Right Question
  • Avoid asking rhetorical questions.
  • Ask friendly, clarifying questions.
  • Don’t put the listener on the spot.
  • Ask open-ended questions.
  • Thank the person for their response.
  • Avoid tension, as it may lead to poor answers.
  • Avoid being too direct.
  • Be a willing listener.
Listening requires mental work
We mistake listening as easy because it looks passive and instinctive, but in reality it’s hard work. Really listening (and not just appearing to listen) re...
Mistakes we make in conversations
Our general tendency is to:
  • Evaluate: We judge what someone is saying and agree or disagree.
  • Probe: We ask questions from our own frame of reference.
  • Advise: We give counsel, advice, and solutions to problems.
  • Interpret: We analyze others' motives and behaviors based on our own experiences.
What makes a great listener
  • Asking great questions;
  • Playing attention to the nonverbal communication;
  • Forgoing taking detailed notes to pay better attention;
  • Listening with the intent to understand, not the intent to respond;
  • Making people feel heard;
  • Following up on what matters.
Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a ...
Resolving conflict
  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.