APPLYING USE CASE AS A DECIDING FACTOR

Many software evaluations focus on features such as health scores, reporting and alerting, without doing enough due diligence. A use case simply outlines how a user uses a system to accomplish a particular goal.

The trick is how you write them and how you incorporate them into your decision-making process. Trying to frame your needs into use cases will force you to think through scenarios fully, and test the requests that the CS team may be asking for.