How can Customer Success can “be a better bestie”?

CS can ensure feature requests are submitted correctly. They can train themselves on how to properly communicate product changes to customers. CS can prevent unnecessary friction with Product by pre-emptively reviewing the feature requests and bugs that are being submitted.

They can also make certain that items are prioritized correctly, have the right amount of details (such as Screenshots), and are classified appropriately. CS needs to stand behind its product team and support it.