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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
The 3 components of Sunday Night Prep: Reflect, Prep, and Monitor (RPM)
- REFLECT on what you accomplished versus what you expected to accomplish
- PREP for your upcoming meetings for the next two weeks
- MONITOR reports and tools that will provide you with key insights
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5 planning tips that you don’t want to forget
- Set up a recurring time in your calendar on Sunday nights/afternoons to do this exercise.
- Planning for what you want to accomplish in the morning won’t get you the results that you want.
- Free tools like boomerang will delay the Email from going until Monday.
- If you’re...
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Other curated ideas on this topic:
Put the Plan in Your Calendar
With a map drawn, the next step is your itinerary. When you will start, how many days a week you will work and when you expect to reach key milestones.
Put everything in your calendar. Many people fail to realize how many other tasks might interfere with their project, suc...
How to get the most out of 1:1s
- It is recommended that one-on-one meetings be scheduled every two weeks such that individualised communication is nurtured.
- The employee should be in charge of preparing the specific content/agenda for each meeting. You can always add your own topics for each meeting as...
The 3 common types of logs:
- A future log helps you keep track of items that aren’t yet on your immediate radar.
- Monthly logs include things like calendars and categorized goal lists for the next 30 days.
- Daily logs may includes entries of to-dos, meetings, and reminders.
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