A high-quality apology has three elements:
- It accepts responsibility for the wrongand doesn’t even hint that outside forces, or the victim, caused the offender to do what they did.
- It’s unqualified. If the apology contains a “but,” it fails. There’s time later—after the injury has had time to heal—to bring up any qualifications that might be relevant to future interactions.
- It offers to make amends to avoid the transgression in the future.