NPS & CSAT Score
Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) are great ways to measure the sentiments of your users.
- Your NPS score, in a nutshell, tells you how well your product is loved by users. It helps you segment your users into 3 categories based on how they rate your product out of 10.
- CSAT is a more simple score and can be used to measure how happy users are with individual processes and features. While NPS is more often used to measure how happy customers are with the entire user journey, CSAT allows you to be more specific.
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