The Customer Feedback Loop Process
It’s all very well and good building great feedback loops into your product. But the effort is wasted if you don’t get the steps right!
- Gathering: All good learning starts with data!
- Learn: There’s no point in gathering data if you don’t learn from it. Go through your new data set and use it to answer a specific set of questions.
- Apply: Take what you’ve learned and create a set of action points. Did you learn that your checkout page is too complicated? Simplify it!
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The single best way to grow
For leaders at any level, the single best way to grow is to lead and then get feedback. It is to act and interact with your team and learn what can be improved upon through feedback.
But there’s a problem with receiving feedback once you reach a more senior role.
Move to Scalable Online Platform
- Identify Founding Members For An Online Platform: Having established the group’s foundation, provide a scalable platform for the community to interact more efficiently and find others regularly. To get your online community started, pick the ideal members in your community for that.
The prototype mindset
Prototyping is all about creating an illusion. To prototype your solution, you’ll need a temporary change of philosophy: from perfect to just enough, from long-term quality to temporary simulation. This is the “prototype mindset,” and it’s made up of four simple principles:
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