Group Communications - Deepstash

Group Communications

Once you have established your exit plan with the leader of the meeting, your last step is to do something similar with the other attendees.

What you want to avoid is sending the message that this meeting isn't important. You can do that by sending a clear message in your final appearance at the meeting about why you're not attending the meeting going forward, that you truly appreciate all the work that everyone is doing, and that the meeting itself remains important to continue.

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"Everybody Has a Plan Until They Get Punched in the Mouth" - Tyson. But you still need a plan.

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We've established that empathy is important to CSMs but it should be clear that you can be vocal with your support and empathy. Regardless of whether you're talking through video or an in-person meeting. 

Do everything in your power to make your customer feel seen and heard. 

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