The Importance of Active Listening
Active listening is the key to empathy and relationship building but the authors explain that by actively listening — we:
- encourage people to open up
- reduce the chances for misunderstanding
- are more able to resolve problems and conflicts
- build trust further
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Understanding more about the common barriers to active listening – and how to best overcome these – are the biggest lessons you'll learn from this book.
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2.d. ACTION PLAN: Mirroring
Active Listening: To listen actively. Pay close attention to the words the other person emphasizes and the phrases they repeat, as these are often the most important to them and thus the best candidates for mirroring.
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