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There are only two communication states: actively listening, and not really listening. Active listening requires us to understand, interpret, and evaluate what we're being told.
Our attention should be on the speaker and when we get the urge to say something, we stop this urge and instead concentrate on what's being said.
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Active listening is the key to empathy and relationship building but the authors explain that by actively listening — we:
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"Speaking is one person reaching out, and listening is another person accepting and taking hold. Together, they form communication, and this is the basis of all human relationships."
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Reflective listening is concerned with how you process what you've heard. All four components of active listening are put into work towards creating reflective responses.
The main principles of active listening are:
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CURATOR'S NOTE
Understanding more about the common barriers to active listening – and how to best overcome these – are the biggest lessons you'll learn from this book.
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