The Main Principles of Reflective Listening

Reflective listening is concerned with how you process what you've heard. All four components of active listening are put into work towards creating reflective responses.

The main principles of active listening are:

• Listen more than you talk
• Deal with personal specifics, not impersonal generalities
• Decipher the feelings behind the words to create a better understanding of the issues
• restate and clarify what you've heard
• Understand the speaker's point of view and avoid responding from your own viewpoint
• Respond with acceptance and empathy, not coldly or with fake concern