Learn more about strategy with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Managing to focus on each of the imprintable moments individually should not be that difficult.
Focusing on all of them consistently and coherently is much harder, yet it is critical if you want to embed new organizational norms and behaviors that support the strategic intent.
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84 reads
MORE IDEAS ON THIS
A launch is one of the most high-profile actions in the eyes of customers, let alone employees.
It should exemplify the strategic direction of the business and showcase the culture the organization is looking to evolve.
22
95 reads
If you want to encourage more curiosity as a cultural trait, negotiations should involve sufficient time spent understanding the interests of the parties involved and exploring a range of options for mutual gain.
21
139 reads
Every organization faces a unique set of challenges and contexts. There are strategic moments in an organization’s journey that have a disproportionate impact on outcomes.
Getting them right creates a multiplier effect on other activities as people learn new ways of working and i...
21
322 reads
The messages imparted to recruits in the selection and onboarding process should reflect the strategic priorities (as communicated to the candidates), while the interviewers (and others involved) should demonstrate the desired traits and behaviors.
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165 reads
There are important moments with employees—if they are new to the organization, underperforming, ambitious, or looking for a change in roles—in which it’s vital to discuss and clarify strategic priorities and expectations for performance and behavior.
20
110 reads
If you want your culture’s defining traits to be inclusivity, empowerment, and collaboration, the strategy process must reflect this desire. Opening up strategy development to participation, away from the typical top-down, closed approach, is a crucial act.
It might i...
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296 reads
Creating the structures that incentivize performance in line with the strategy requires careful design, consultation, and implementation.
Short-term, individualistic performance measures will rarely enable a strategy founded on collaboration.
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134 reads
There are four actions that leaders need to take to help navigate that journey successfully:
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119 reads
In crisis situations, be honest about the scale of the problems, transparent about how long it will likely take to recover, clear about the actions you want people to take, and positive about opportunities ahead in line with the strategy.
People remember the words and sen...
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101 reads
CURATED FROM
Business leaders often are tempted to focus on strategy over culture. But the strongest companies take four key actions that deliver the best of both.
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Time commitment to get started: Medium
Type: Abstract
Perfect for people who: Spend too much time worrying about how much didn’t get done yesterday/have a lot of bad habits that prevent productivity.
What it does:
Sometimes people tend to think that they need to perform many actions to succeed. It's preferable to focus your energy on a limited number of activities because you can't do everything due to constraints of time, money and other resources.
I poured water from a giant pitcher into seven gla...
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