Human Flaws

Salespeople aren’t saints. They’re human beings, full of human imperfections. But when they remain fully present with customers, salespeople set themselves up to manage their temperament and behaviors. Sometimes this requires changing your behavior and habits by using dispositional mindfulness.

Veteran salespeople tend to have a well-developed comfort level with themselves. Normally, this is good. However, such comfort can become a double-edged sword that can lead to “unthinking arrogance” – the kiss of death when interacting with customers.