Even though face-to-face interactions allow for a level of intimacy and understanding that may be lost online, with video formats you can still pick up cues and detect whether someone’s in some period of mild distress.
Leaping into task orientation too quickly may almost feel like a violation to the person on the other end of the call. Taking a pause to acknowledge where the person is and what they need can build trust over time and make the shared interaction emotionally less risky. Yet this might also make the exchanges themselves even more draining as you pause to doubt the interactions.
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Psychological safety, emotional intelligence, and leadership in a time of flux
mckinsey.com
8 ideas
·1.72K reads
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Working with people is hard enough, being a boos is not enough. Being a leader is what we should strive for.
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