Building trust and confidence - Deepstash

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Building trust and confidence

Even though face-to-face interactions allow for a level of intimacy and understanding that may be lost online, with video formats you can still pick up cues and detect whether someone’s in some period of mild distress.

Leaping into task orientation too quickly may almost feel like a violation to the person on the other end of the call. Taking a pause to acknowledge where the person is and what they need can build trust over time and make the shared interaction emotionally less risky. Yet this might also make the exchanges themselves even more draining as you pause to doubt the interactions.

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MORE IDEAS FROM THE SAME ARTICLE

What makes management by wandering around so successful is the ability to make a genuine link between a task or job and a larger overarching purpose.

Although not as spontaneous as walking around, video calls and chats, when kept to relatively small sizes, can still develop the connect...

As a leader in this point in time, you don’t want to be faking your emotions. There is an enormous need for genuineness and transparency. And that means some leaders might have to actually train themselves to be caring, curious, and positive, which is hard to do when you’re in a ...

It means an absence of interpersonal fear. When psychological safety is present, people are able to speak up with work-relevant content.

For many people during the pandemic, the explicitness of the physical lack of safety has been experienced as a shared ...

A shared vision or shared sense of purpose is the strongest predictor of organizational-leadership effectiveness, engagement, organizational citizenship, and even product innovation.

This is a time for leaders to try to invoke or provoke a degree of reflection, spendin...

The degree to which leaders can manage their own stress and feelings, and the reason why emotional self-awareness and mindfulness are so important in times of crisis, is because leaders become emotional contagions, inflicting positive or negative feelings on others.

And, al...

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Defining foundational skills for citizens

Some work will, of course, be specialized. But in a labor market that is more automated, digital, and dynamic, all citizens will benefit from having a set of foundational skills that help them fulfill the following three criteria, no matter the sector in which they work or their occupation:

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Since the pandemic, over 75% of consumers have changed their buying habits, 39% changed brands or retailers, and 79% of those will continue to explore their options.

Loyalty programs can boost revenue from customers who redeem points by 15 to 25 % annually....

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