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Psychological safety, emotional intelligence, and leadership in a time of flux

mckinsey.com

Psychological safety

It means an absence of interpersonal fear. When psychological safety is present, people are able to speak up with work-relevant content.

For many people during the pandemic, the explicitness of the physical lack of safety has been experienced as a shared ...

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Even though face-to-face interactions allow for a level of intimacy and understanding that may be lost online, with video formats you can still pick up cues and detect whether someone’s in some period of mild distress.

Leaping into task orientation too quickly may ...

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What makes management by wandering around so successful is the ability to make a genuine link between a task or job and a larger overarching purpose.

Although not as spontaneous as walking around, video calls and chats, when kept to relatively small sizes, can still develop the connect...

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AMY EDMONDSON, PROFESSOR, HARVARD BUSINESS SCHOOL

With tools like Zoom, communications have become more explicit and structured; leaders must ask direct questions about what’s working and what isn’t.

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The degree to which leaders can manage their own stress and feelings, and the reason why emotional self-awareness and mindfulness are so important in times of crisis, is because leaders become emotional contagions, inflicting positive or negative feelings on others.

And, al...

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RICHARD BOYATZIS, PROFESSOR, CASE WESTERN RESERVE UNIVERSITY

We can’t be positively infectious with others unless we’re feeling inspired and sustained ourselves first. That’s what leaders managing high-stress positions need to do to take care of themselves and to then involve and take care of others.

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As a leader in this point in time, you don’t want to be faking your emotions. There is an enormous need for genuineness and transparency. And that means some leaders might have to actually train themselves to be caring, curious, and positive, which is hard to do when you’re in a ...

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A shared vision or shared sense of purpose is the strongest predictor of organizational-leadership effectiveness, engagement, organizational citizenship, and even product innovation.

This is a time for leaders to try to invoke or provoke a degree of reflection, spendin...

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