Use emotions to influence

We assume outside events cause our anger or anxiety. But emotions are made by your brain as you need them. 

This means the more you know and understand emotions, the more you can influence how your brain will construct them. 

Good communication is essential for success. Successful people are excellent communicators, and they know how to convey their ideas clearly and effectively. Improving your communication skills can lead to greater success.

Defensiveness sabotages your ability to be a good listener. People become defensive when they feel threatened in a relationship.

The best way to avoid defensiveness and continue to listen well, even when you're upset, is to practice validating your own emotions. Say to yourself tha...