Empathise strategically

You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.

The most effective labels of emotions start with phrases like:

• It seems like… you feel ...
• It sounds like… you feel ...

This habit is about listening to others with empathy and understanding before trying to communicate your own point of view.

It's about putting yourself in someone else's shoes and trying to see things from their perspective. When you seek first to understand, you're more li...

When you understand a concept, it's easy to think of every detail as important, but when you're trying to explain that complicated concept to someone else, you should leave certain details out. 

Your main objective is to get a point across and help someone understand a difficult conc...