Learn more about communication with this collection
How to beat procrastination
How to enhance your creative thinking
How to create a smooth transition in a new endeavor
Empathise strategically
Before you decide to get your point across, hear the other side out first.
Demonstrate that you are trying to understand their feelings using phrases like "It sounds like you're afraid of..." or "It looks like you're concerned about..."
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Use emotions to influence
Emotions can derail communication. When people get upset at one another, they stop thinking rationally.
Emotions are not an obstacle to successful negotiations. They are a means. Good negotiators know how to identify emotions and influence them.
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Trigger a "that's right" response
Summarise and reaffirm how your counterpart feels and what they want.
It should be done based on the feelings and passions driving them that they are blind to.
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Mirroring
The quickest way to establish rapport is to repeat the last one to three words your counterpart just said.
This will make them feel safe enough to reveal themselves. It will also slow the conversation down and give you more time to think.
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Guide them to say no
Every yes is a concession or can feel like it.
However, allowing the person opportunities to say no gives some form of control and put them at ease.
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Work together
Don't try to force your opinion on your opponent.
In negotiations, the more the other person likes you, the more they are willing to be flexible. A win-win situation produces the best results.
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A lot of problems would disappear if we talked to each other more than talking about each other.
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Labeling Emotions
You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.
The most effective labels of emotions start with phrases like:
- It seems like… you feel ...
- It sounds like… you feel ...
Know What Details to Leave Out
When you understand a concept, it's easy to think of every detail as important, but when you're trying to explain that complicated concept to someone else, you should leave certain details out.
Your main objective is to get a point across and help someone understand a difficult conc...
Habit 5: Seek First to Understand, Then to Be Understood
This habit is about listening to others with empathy and understanding before trying to communicate your own point of view.
It's about putting yourself in someone else's shoes and trying to see things from their perspective. When you seek first to understand, you're more li...
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