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Here are a few signs/red flags that you might have a churn problem:
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Listening to your customers (and acting on their feedback) directly impacts churn.
Churn can most basically be defined as resources lost in a given period of time. Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount.
A great onboarding process helps companies:
To get more clarity, look at your churn by customer segments or cohorts.
Ask your customers why they are cancelling. Make sure you customize the cancellation reasons in your survey based on your product.
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If you're thinking an exit strategy from your SaaS startup, you have to be prepared for it.
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