Ideas from books, articles & podcasts.
Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.
Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fully understand where the other person is coming from.
Your response. Our inner experiences and feelings mirror those of others. We are hard-wired for empathy and we are alive today because of mutual aid and cooperation.
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Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.
Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...
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Wisdom From Ms Caroline McHugh, CEO of IDOLOGY.
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