Learn more about psychology with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
What EMPATHY stands for
Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.
Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fully understand where the other person is coming from.
Your response. Our inner experiences and feelings mirror those of others. We are hard-wired for empathy and we are alive today because of mutual aid and cooperation.
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MORE IDEAS ON THIS
When we collectively come together to bring our best selves to solve the world's biggest, smallest, and most vexing problem, we are able to do so. That is the power of empathy.
HELEN REISS
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“Love and compassion are necessities, not luxuries. Without them, humanity will not survive.”
DALAI LAMA
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What EMPATHY stands for
Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.
Muscles of facial expression. Our expressions are why we have preserved our species because they can show r...
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How Empathy Works
Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...
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CURATED FROM
CURATED BY
For every question, there is an answer. For every problem, there is a solution. For everything else, there is an explanation.
Here is what I've learned from Helen Reiss, M.D. about the power of empathy.
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Emotional Contagion: Emotions Are Contagious
Emotional contagion is a phenomenon that occurs when a person or groups emotions and behaviours affect the emotions and behaviours of some other person or group. This can be negative or positive.
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How a situation occurs, arises in language. Most people don’t realize the profound impact of our language on our thoughts, feelings and behaviours. Language is much more than our spoken/written words. It also includes our body langua...
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