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Top 7 TED Talks On Customer Success

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How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

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HELEN REISS

When we collectively come together to bring our best selves to solve the world's biggest, smallest, and most vexing problem, we are able to do so. That is the power of empathy.

HELEN REISS

38

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What EMPATHY stands for

What EMPATHY stands for

Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.

Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fu...

40

235 reads

JONATHAN SAFRAN FOER

 ‘When we accept diminished substitutes we become diminished substitutes’

JONATHAN SAFRAN FOER

35

291 reads

DALAI LAMA

“Love and compassion are necessities, not luxuries. Without them, humanity will not survive.”

DALAI LAMA

37

306 reads

What EMPATHY stands for

What EMPATHY stands for

Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.

Muscles of facial expression. Our expressions are why we have preserved our species because they can show r...

41

350 reads

How Empathy Works

How Empathy Works

Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...

37

219 reads

CURATED FROM

CURATED BY

rykerx

For every question, there is an answer. For every problem, there is a solution. For everything else, there is an explanation.

Here is what I've learned from Helen Reiss, M.D. about the power of empathy.

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