Learn more about psychology with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
When we collectively come together to bring our best selves to solve the world's biggest, smallest, and most vexing problem, we are able to do so. That is the power of empathy.
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Tone of voice. When we are emotionally activated, our tone of voice and facial expressions change unconsciously.
Hearing the whole person. It means that we are keeping our curiosity open and saving the judgment against the other person in order for us to fu...
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“Love and compassion are necessities, not luxuries. Without them, humanity will not survive.”
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Eye contact. This is the first indication that we are noticed by another person. Every human has the longing to be seen, understood, and appreciated.
Muscles of facial expression. Our expressions are why we have preserved our species because they can show r...
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Our brains are working with shared neural circuits and shared neurons; some mirror neurons so that we actually have an internal experience of what happens to others. So when we hear the expression ‘I feel your pain,’ it’s not just a figure of speech. We are made for this and it h...
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CURATED FROM
For every question, there is an answer. For every problem, there is a solution. For everything else, there is an explanation.
Here is what I've learned from Helen Reiss, M.D. about the power of empathy.
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Great leaders only solve problems within their control. Ones connected to their biggest why. They ask:
Chaos is the natural state of the universe. There are more ways things can go wrong than ways things can go right. But chaos is a potential threat and that’s why we like orderly and ordering things.
Understand that there will always be problems in your life. Don’t ...
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