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How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
Build on trust
Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.
But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.
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Authenticity problems
If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.
Remedy:
- Pay more attention to your authentic self and less to what you think people want to hear from you.
- ...
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302 reads
Lack of empathy is the most common trust-breaker
People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.
Remedy:
Identify where, when and to whom you're likely to offer your dist...
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What creates trust
- Authenticity. If you sense that someone is being authentic, you are more likely to trust them.
- Logic. You are more likely to trust if you sense real rigour in logic.
- Empathy. If you believe that empathy ...
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415 reads
Logic wobbles
There are two forms of logic wobbles.
- The quality of your logic.
- Your ability to communicate the logic.
Remedy for accurately communicating logic:
Instead of telling a story with twists and turns and then getting to the point, start with a ha...
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Understanding the pillars of trust can help to build and rebuild it.
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Trust isn’t easy to build
- It usually develops after you and another person have spent some time interacting and assessing each other’s character.
- Three of the most readable indicators of trust: Competence, Benevolence and Integrity.
- If all goes well and that trust ...
Trust, We Need It
Trust in essential in any relationship, and it is highlighted in the series The Last of Us as Joel and Ellie learn to reply on each other to survive.
Trust is vital aspect of healthy relationships built through consistency and open communication. It provides a sense of safety and allows in...
Don't Trust The Senses - Day 212
- Self-awareness is the ability to objectively evaluate the self, to question our own instincts, patterns, and assumptions. But even our own eyes deceive us.
- I can't even trust my own senses? Because our senses are often wrong, our emotions overly alarmed, our projections overly optimi...
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